Refund policy
Last updated: October 15, 2026
Our Promise: Satisfaction Guaranteed
We stand behind every ZERO² Pickleball product. Our policy is simple: easy returns with a 100% money-back guarantee. If you're not happy with your purchase, send it back and we'll refund the full purchase price.
Return Window
You have 14 days from the date your order is delivered to request a return.
How to Start a Return
- Email us at zero2pickleball@gmail.com within 14 days of delivery. Include your order number and the email address used for the order.
- We'll reply with return instructions and the address to send your item to.
- Pack the item securely, ideally in its original packaging, and ship it back to us. We recommend using a trackable shipping method.
Please don't send items back without contacting us first, so we can match your return to your order.
Refunds
- Once we receive your return, we'll refund the purchase price in full to your original payment method.
- Refunds are typically issued within 5 to 10 business days after we receive your return. Your bank or card issuer may take additional time to post the refund to your account.
- We'll email you when your refund has been processed.
Return Shipping
- Defective, damaged or incorrect items: If you received an item that is defective, damaged or not what you ordered, we'll cover the cost of return shipping. Contact us within 14 days of delivery, and photos of the issue help us resolve it quickly.
- All other returns: For returns where you simply changed your mind or the item wasn't right for you, the customer is responsible for return shipping costs.
Items Not Received or Arrived Damaged
If your order hasn't arrived or arrived damaged, email us at zero2pickleball@gmail.com and we'll make it right.
Questions?
We're happy to help. Reach us at zero2pickleball@gmail.com.